Customer Support

How can I retrieve my lost messages?

In general, unsaved received messages that you have read will be automatically deleted after 7 days. Unread messages will be deleted from your profile after 2 weeks. At the same time they will be forwarded to your email address, provided you have verified it.

If a message is not present in your profile it is also not present on our servers because we keep, at all time, a faithful copy of your "live" profile.

I am sorry but we can't help you retrieving your lost messages.

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